Privacy statement

Last updated: 2026-05-08

This Privacy Statement explains how Hans Van Heghe / Management & Innovation BV, located at Molenstraat 24a, 3191 Hever, with company number BE 0468 546 226, processes personal data through this website.

We respect your privacy and process personal data in accordance with the General Data Protection Regulation, Regulation (EU) 2016/679, and applicable Belgian data protection legislation. The GDPR applies to organizations established in the EU that process personal data, and gives individuals rights such as access, rectification, erasure, restriction, portability and objection.

1. Who is responsible for your personal data?

The controller of your personal data is:

  • Hans Van Heghe / Management & Innovation BV
  • Address: Molenstraat 24a, 3191 Hever
  • Company number: BE 0468 546 226
  • Email: hansvanheghe@outlook.com

As controller, we determine why and how personal data is processed when you use the website. A processor, by contrast, processes data only on behalf of the controller.

2. General website use

When you visit the general pages of this website, we do not actively collect personal data through contact forms, newsletter forms, tracking forms or similar tools.

At this stage, the website is intended primarily to provide information about Hans Van Heghe, his books, projects, advisory work, speaking activities and related initiatives.

If technical logs are automatically created by the hosting provider for security or performance reasons, these are managed by the hosting provider and are not used by us to identify visitors personally, unless this would be necessary for website security, abuse prevention or legal compliance.

3. Book and contact requests

Personal data is only collected when you place an order through the website.

When you order a book or another product, we may process the following data:

  • name and first name;
  • billing address;
  • delivery address;
  • email address;
  • telephone number, if needed for delivery;
  • company name and VAT number, if applicable;
  • order details;
  • payment status;
  • invoice details;
  • communication related to your order.

We process this data only to handle your order, payment, invoicing, delivery, customer service and legal accounting obligations.

4. Purposes of processing

We process contact request data for the following purposes:

  • Order processing — To register, confirm and manage your order.
  • Payment processing — To allow payment through the payment provider connected to the website.
  • Delivery — To deliver the ordered books or products to the address you provide.
  • Invoicing and accounting — To create invoices and comply with Belgian accounting and tax obligations.
  • Customer service — To answer questions about your order, delivery, invoice or purchase.
  • Legal compliance — To comply with applicable legal obligations.

5. Legal bases

Depending on the purpose, we process your personal data on one or more of the following legal bases:

  • performance of a contract, when processing is necessary to handle your order and delivery;
  • legal obligation, for example for accounting and tax records;
  • legitimate interest, for basic website administration, security and handling customer requests;
  • consent, only where this would be specifically requested, for example for optional marketing communication.

The GDPR requires organizations to have a valid legal ground for processing personal data and to respect principles such as purpose limitation, data minimisation and limited storage.

6. Who receives your data?

Your personal data may be shared only where necessary with:

  • the website hosting provider;
  • the payment service provider;
  • delivery or logistics partners;
  • accounting or invoicing service providers;
  • IT support providers;
  • public authorities, if required by law.

These parties only receive the data necessary for their role.

We do not sell your personal data.

7. International transfers

Where possible, we work with service providers located within the European Economic Area.

If personal data would be transferred outside the European Economic Area, this will only happen in accordance with GDPR requirements, for example through appropriate safeguards such as Standard Contractual Clauses where applicable.

8. Retention period

We keep personal data only as long as necessary for the purposes described above.

Order and invoice data may be retained for the period required under Belgian accounting and tax legislation.

Other website-related communication is kept only as long as necessary to handle the order, customer service request or possible dispute.

9. Your rights

Under the GDPR, you have the right to:

  • access your personal data;
  • correct inaccurate data;
  • request deletion of your data, where legally possible;
  • restrict processing;
  • object to certain processing;
  • request data portability, where applicable;
  • withdraw consent, where processing is based on consent.

To exercise these rights, you can contact us at: hansvanheghe@outlook.com

We may ask you to verify your identity before responding to your request.

10. Complaints

If you believe that your personal data has not been handled correctly, you may contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Belgian Data Protection Authority:

  • Gegevensbeschermingsautoriteit / Autorité de protection des données
  • Drukpersstraat 35 / Rue de la Presse 35
  • 1000 Brussels

The Belgian DPA states that individuals may file a complaint if they feel their data protection rights are not respected.

11. Cookies

This website currently does not use tracking cookies, marketing cookies or analytics cookies that identify visitors.

If the website platform uses strictly necessary technical cookies, these are used only to make the website function correctly, for example to remember the contents of a shopping cart or support payment and checkout functionality.

If non-essential cookies are added later, the website will ask for consent where legally required and the cookie information will be updated.

12. Changes to this Privacy Statement

We may update this Privacy Statement from time to time, for example when the website, payment process, delivery process or legal requirements change.

The latest version will always be available on this website.

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